Privacy Policy – 365judi

1. Who We Are

1.1 This Privacy Policy is issued by 365judi ("365judi", "we", "us", "our"), the operator of the online casino, sportsbook, and gaming platform accessible at 365judi.org. 365judi operates under an international gaming authority licence.

1.2 For the purposes of this Privacy Policy, 365judi is the data controller in respect of personal data collected from players and visitors to the platform.

1.3 This Privacy Policy applies to all users of the 365judi platform, including registered players, prospective players who browse the site without registering, and any other individuals whose personal data is processed by 365judi in connection with the platform.

1.4 This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, which together govern your use of the 365judi platform.

2. Information We Collect

2.1 Registration Data. When you create a 365judi account, we collect the information you provide at the point of registration, including your full name, date of birth, email address, residential address (including postcode), mobile number, and chosen username.

2.2 Identity Verification (KYC) Data. In order to comply with our anti-money laundering (AML) obligations and to verify that you meet the 21+ age requirement, 365judi collects identity documents including copies of government-issued photo identification (such as a Malaysian MyKad or passport) and proof of address. This information is processed and stored securely and is used solely for the purpose of identity verification and regulatory compliance.

2.3 Financial Data. 365judi collects information about your deposit and withdrawal transactions, including payment method type, transaction amounts in MYR, and transaction timestamps. We do not store full bank account details or full card numbers on our servers — payment processing is handled by regulated payment service providers.

2.4 Gaming Activity Data. We collect records of your gaming and betting activity on the 365judi platform, including game sessions, bets placed, outcomes, bonuses claimed, and balance changes. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

2.5 Technical Data. When you access the 365judi platform, we automatically collect technical information including your IP address, device type and operating system, browser type and version, session duration, pages visited, and login timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data. If you contact 365judi via live chat or email, we retain records of those communications for customer service purposes and to maintain a history of queries and resolutions associated with your account.

2.7 Marketing Preferences. Where you have provided consent to receive marketing communications, we retain your email address and marketing preferences for the purpose of sending promotional offers, newsletters, and platform updates. You may withdraw this consent at any time.

3. How We Use Your Information

3.1 365judi uses the personal data it collects for the following purposes:

• Account management: to create, maintain, and administer your 365judi account;
• Service delivery: to provide access to casino games, the sportsbook, live dealer tables, slots, poker, and all other platform features;
• Transaction processing: to process your MYR deposits and withdrawals via Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, DuitNow, and other supported payment methods;
• Identity verification: to verify your age (21+) and identity in compliance with AML and KYC obligations;
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, account takeover, and other security incidents;
• Responsible gaming: to monitor gaming patterns and apply responsible gaming interventions where warranted, including enforcing self-exclusion instructions;
• Customer support: to respond to your queries, complaints, and dispute submissions;
• Legal compliance: to meet our obligations under the terms of our gaming licence and applicable laws;
• Marketing: to send you promotional communications where you have consented to receive them, and to personalise promotional offers where this is consistent with your account preferences.

3.2 365judi does not use automated decision-making that produces legal or similarly significant effects on players without human oversight, except where required for fraud prevention systems, in which case you have the right to request human review of any automated decision.

4. Legal Basis for Processing

4.1 365judi processes your personal data on the following legal bases:

• Contract performance: processing your registration data, transaction data, and gaming activity data is necessary to provide you with the services set out in the Terms & Conditions;
• Legal obligation: identity verification, AML checks, and regulatory reporting are required by our gaming licence and applicable laws;
• Legitimate interests: fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring are carried out in the legitimate interests of 365judi and our players, provided these interests are not overridden by your rights;
• Consent: marketing communications are sent on the basis of your freely given, specific, and informed consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

5.1 365judi does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

5.2 365judi may share your personal data with the following categories of recipients, only to the extent necessary and under appropriate data protection safeguards:

• Payment service providers: to process your MYR deposits and withdrawals;
• Identity verification and KYC providers: to verify your identity documents and meet AML obligations;
• Game content providers: limited technical data may be shared with licensed game studios to facilitate access to their games on the 365judi platform;
• Fraud prevention and security services: to detect and prevent fraudulent activity;
• Regulatory and licensing authorities: where required by law, our gaming licence terms, or by order of a competent authority;
• Legal and professional advisers: where necessary for the conduct of legal proceedings or for obtaining professional advice.

5.3 All third-party service providers processing personal data on behalf of 365judi are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with 365judi's instructions.

6. Cookies and Tracking

6.1 The 365judi platform uses cookies and similar tracking technologies to operate correctly, to enhance your experience, and to analyse platform usage. The following categories of cookies may be used:

• Strictly necessary cookies: required for the platform to function, including session management, login authentication, and security. These cannot be disabled.
• Functional cookies: remember your preferences such as language settings and game lobby configurations.
• Analytics cookies: collect anonymised data about how players interact with the platform to help us improve usability and content.
• Security cookies: used to detect and prevent fraudulent activity and to protect your account.

6.2 You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 365judi platform.

7. Data Retention

7.1 365judi retains your personal data for as long as your account remains active and for a period thereafter as required by our gaming licence, applicable laws, and internal risk management policies. Retention periods vary by data type:

• Account and KYC data: retained for a minimum of 5 years following account closure, as required by AML regulations;
• Transaction records: retained for a minimum of 5 years from the date of the transaction;
• Gaming activity logs: retained for a minimum of 3 years;
• Customer support communications: retained for 2 years from the date of the communication;
• Marketing preferences: retained until you withdraw consent or for 2 years of account inactivity, whichever is earlier.

7.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 365judi's data disposal procedures.

8. Data Security

8.1 365judi implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 365judi platform;
• Encrypted storage of sensitive personal data and identity documents;
• Access controls restricting internal access to personal data to authorised personnel only;
• Regular security assessments and penetration testing;
• Two-factor authentication (2FA) available for player accounts to prevent unauthorised access.

8.2 Notwithstanding the above measures, no data transmission over the internet or electronic storage system can be guaranteed as 100% secure. 365judi cannot guarantee the absolute security of your data but will take all reasonable steps to protect it and will notify affected individuals promptly in the event of a data breach where required by law.

9. Your Rights

9.1 Subject to applicable law and the terms of 365judi's gaming licence, you may have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data 365judi holds about you;
• Right to rectification: to request correction of inaccurate or incomplete personal data;
• Right to erasure: to request deletion of your personal data, subject to our legal obligations to retain certain records;
• Right to restriction: to request that we restrict processing of your personal data in certain circumstances;
• Right to object: to object to processing of your personal data on the basis of legitimate interests, including for direct marketing purposes;
• Right to data portability: to receive your personal data in a structured, machine-readable format where processing is based on consent or contract;
• Right to withdraw consent: to withdraw consent to marketing communications at any time, without affecting the lawfulness of processing prior to withdrawal.

9.2 To exercise any of these rights, please contact the 365judi data protection contact via the details set out in Section 13. We will respond to requests within 30 calendar days, subject to identity verification.

9.3 Please note that certain data retention obligations under our gaming licence and AML regulations may limit our ability to delete personal data during mandatory retention periods.

10. Children's Privacy

10.1 The 365judi platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If 365judi becomes aware that personal data has been collected from a person under 21, that account will be closed immediately and the data deleted, except where retention is required for regulatory reporting purposes.

10.2 If you believe that a minor has registered on the 365judi platform, please notify us immediately via live chat or at [email protected] so that we can take appropriate action.

11. International Data Transfers

11.1 365judi operates internationally and your personal data may be transferred to and processed in countries outside of Malaysia. Where such transfers occur, 365judi ensures that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses or equivalent mechanisms recognised under applicable data protection law.

11.2 By registering an account with 365judi, you acknowledge that your personal data may be transferred in the manner described above.

12. Changes to This Policy

12.1 365judi may update this Privacy Policy periodically to reflect changes in our data practices, platform functionality, or applicable legal requirements. Material changes will be communicated to registered players via the email address associated with their account or via a notice posted on the platform.

12.2 The date of the most recent revision appears at the top of this Privacy Policy. We encourage you to review this policy periodically. Continued use of the 365judi platform following notification of a material change constitutes your acceptance of the updated policy.

13. Contact Us

13.1 If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to make a data-related complaint, please contact 365judi through the following channels:

• Live Chat: Available 24/7 directly from the 365judi platform
• Email: [email protected]
• Data queries: [email protected] (mark the subject line: "Privacy / Data Request")

This Privacy Policy was last reviewed and updated on 1 June 2026. The English language version of this Privacy Policy is the governing version in the event of any inconsistency with a translated version.